Shipping & Returns

Shipping

We do our best to ship orders out of our warehouse within three business days. Orders placed during especially busy times (sales and holidays) may take longer to leave the warehouse. Please note we do not ship on weekends or major holidays. You will receive an email with tracking information when your order is printed for fulfillment. Please allow 24-48 hours after you receive tracking information for it to be active. Shipments generally take between 3-8 business days to be delivered within the continental US.  

We ship to all 50 states, the EU, UK, Canada, and Australia, but unfortunately cannot ship to New Zealand, Mexico, Israel, Central or South America. Please note this list is not all-inclusive and is subject to change without notice. We have warehouses in Canada, Germany, and Australia to ship orders placed in Canada, the EU/UK, and Australia respectively. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. We cannot ship liquids (Pro Base, Activator, Finish Gel, Brush Softener, Gel Thinner, or Polish) to a P.O. Box - please provide a physical address for shipping. These items will be shipped UPS or FedEx Ground.

Please allow up to 10 business days for International (non-US) shipments. 

Please note that a shipping label is created when your order is being fulfilled, however, the tracking number will only update once your package is actually picked up by the carrier and shipped. Expedited orders will ship either UPS or Fedex and will arrive in 2-3 business days (M-F, not weekends) from the date of shipping, not 2-3 business days from the time you place your order. This does not include our normal processing time of 1-3 business days, or the time it takes the shipping carrier to pick up the order from us. You will receive your order in 2-3 business days from when the shipping carrier picks up your package from us and scans your package in their system.

Free Shipping Offer

Free standard shipping is covered up to $4.99 USD for orders over $49.99 USD (after discounts and before shipping fees). Customers are responsible for covering any other potential shipping fees incurred. Continental US customers spending over $49.99 receive a $4.99 discount on DHL or expedited shipping. International (CA, AU, EU) shipping costs of $9.99 USD will be discounted by $4.99 USD.

Atdip Reward Tiers Free Shipping Offers

Powder Perfectionists receive free shipping (up to $4.99 USD) on $25 USD orders and above (after discounts and before shipping fees).

Devoted Dippers receive free shipping (up to $4.99 USD) on $40 USD orders and above (after discounts and before shipping fees).

*International customers in these tiers receive discounted shipping by $4.99 USD.

 

Return Policy

Atdip Nail offers a 100% satisfaction guarantee on most of our products within 1 year of delivery for a full refund. If you need to return, exchange, or get a replacement for an item, please visit this link https://www.atdip.com/pagese/return. We provide shipping labels at no cost to you. All refunds will be credited back to your original form of payment unless otherwise specified. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Currently, our new returns system can only be used for USA and Canada orders. If you are an EU or AU customer, please contact our customer service team to inquire about a return.

If you have purchased your product directly through Amazon, you will need to contact Amazon to process the refund. All orders placed directly through Amazon will be subject to Amazon's return policy.

Please note: We cannot accept any returns for items that are final sale, this is including, but not limited to: Mystery Box colors, Freebies, and Gift of Atdip colors.

We'll notify you via e-mail of your refund once we've received and processed the returned item.

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